Data Management Coordinator- Policy & Research

The Center for Caregiver Advancement (CCA) is building the workforce of highly trained caregivers that many Californians can’t live without.

For over two decades, CCA has been at the forefront of an equity-driven movement for quality training and quality jobs. CCA is one of the largest providers of training for long-term caregivers in California, training over 35,000 home care and nursing home caregivers in the past 20 years. We are pioneers in home care training and are the only organization in the country to show the value of evidence-informed training programs on both the workforce population and the low-income seniors and people with disabilities for whom they care, with curriculum licensed in four other states.

Training is one piece of a large, complex system of long-term care. Still, we know from our long history in the field and studies of our impact that training can lead to higher rates of retention and quality care because caregivers have the knowledge and confidence to be successful in their jobs. With the vast majority of caregivers being immigrant women of color who live in under-invested communities across the state, we meet them where they are - providing training in six languages.

CCA develops quality programs for both IHSS home care workers and Skilled Nursing Facility workers. We have a deep partnership with SEIU Local 2015 - the labor union that represents IHSS and SNF workers across California. Our Labor Management Training Partnership for nursing home workers is grounded in partnership systems in which skilled nursing facility employers collaborate with SEIU Local 2015 in order to benefit the workforce and provide higher-quality care to residents through high-quality courses, certifications, and apprenticeship programs.

Position Summary: The Data Management Coordinator is a pivotal role responsible for the meticulous handling of data crucial to the operations of the organization. This individual will engage in preparing, sorting, and interpreting source documents for accurate data entry. The role involves diligent tracking of source documents, ensuring data is entered in a timely and precise manner, and resolving any discrepancies by liaising with document preparers.

Reports to: Director of Systems Architecture (dotted line to External Affairs)

Location/Department: Systems Management

Developed: June 2024

Hourly Rate Band: $22.00-$28.00

Status: Non-Exempt (Hourly)

Work Location: Remote

*Travel to the Los Angeles area for in-person meetings will be required between 2-8 times during the year

Essential Duties and Responsibilities:

• Prepares, sorts, and interprets source documents for data entry, ensuring timely and accurate processing.

• Resolves data discrepancies and missing information by contacting document preparers.

• Acts as a liaison for data exchange between CCA and third-party administrators, including coordination with facilities.

• Maintains data confidentiality and performs regular data audits and integrity checks.

• Collects, enters, analyzes, and reports program data, identifying trends and making recommendations to management.

• Tracks and processes project data, drafts reports, and performs supportive tasks like organizing forms and making calls.

• Creates reports for union partners and assists in survey administration.

• Manages data related to facility collective bargaining units, updating internal and external parties, as needed.

• Tracks essential program information, including demographics and stipends, and prepares reports for funding partners.

• Generates and responds to inquiries about entered data, ensuring accuracy and correcting errors as necessary.

• Establishes and maintains an efficient records management system and identifies system issues.

• Collaborates with Data & Research Analyst to access and manage data necessary for policy and research work.

• Contributes to team efforts and completes other administrative duties as assigned.

Experience and Qualifications:

• 1 to 3 years of database entry experience.

• Experience with Salesforce strongly preferred.

• Exceptional interpersonal, problem-solving, and analytical skills.

• Knowledgeable in data organization, including spreadsheets and databases.

• Proficient in formal research, data analysis, and logical conclusions.

• Strong oral and written communication skills.

• Meets productivity targets within set deadlines.

• Excellent time management, prioritization, and critical thinking abilities.

• High attention to detail with the capacity to work independently.

• Effective in a team environment with minimal supervision.

• Comfortable working with diverse backgrounds and cultures.

• Exhibits collegiality, diplomacy, good work ethic, and cultural sensitivity.

• Professional accountability in all interactions.

• Flexible to work long, irregular hours, including evenings and weekends.

• Committed to the values, goals, and mission of CCA.

Schedule:

• 8-hour shift

• Day shift

• Monday to Friday

• Non-exempt position

Benefits

Excellent Comprehensive Benefits Package, including:

• 100% employer-paid medical, dental, and vision coverage for employees and eligible dependents.

• Defined benefit pension plan with vesting at 3 years -CCA contributes 21% of your annual salary to your pension. In addition, we offer a 401K plan.

• Generous time off policy, including accrued vacation and sick leave.

• Fifteen (15) paid holidays, including your birthday, as a paid holiday.

At CCA, we wholeheartedly believe in fostering a compassionate and inclusive organizational culture. Recognizing that the onus is on each of us to build and sustain an environment where mutual respect reigns and equal opportunities flourish, we are eager to welcome applications from individuals of all backgrounds, cultures, and walks of life.

We appreciate the diverse richness they bring to our organization and especially encourage people of color, those living with disabilities, bilingual and bicultural individuals, and members of the LGBTQ+ community to share their unique perspectives with our team.

As an Equal Opportunity Employer, CCA stands firmly against any form of discrimination based on race, color, sex, national origin, religion, disability, age, reprisals for engaging in anti-discrimination activities, protected genetic information, sexual orientation, or parental status. We wear our badge of equality with immense pride, always upholding fair employment practices with deep empathy and inclusivity.