Communications Manager

The Center for Caregiver Advancement (CCA) is building the workforce of highly trained caregivers that many Californians can’t live without.

For over two decades, CCA has been at the forefront of an equity-driven movement for quality training and quality jobs. CCA is one of the largest providers of training for long-term caregivers in California– training over 35,000 home care and nursing home caregivers in the past 20 years. We are pioneers in home care training and are the only organization in the country to show the value of evidence-informed training programs on both the workforce population and the low-income seniors and people with disabilities for whom they care, with curriculum licensed in four other states.

Training is one piece of a large, complex system of long-term care. Still, we know from our long history in the field and studies of our impact that training can lead to higher rates of retention and quality care because caregivers have the knowledge and confidence to be successful in their jobs. With the vast majority of caregivers being immigrant women of color who live in under-invested communities across the state, we meet them where they are - providing training in six languages

CCA develops quality training programs for both IHSS home care workers and Skilled Nursing Facility workers. We have a deep partnership with SEIU Local 2015 - the labor union that represents IHSS and SNF workers across California. Our Labor Management Training Partnership for nursing home workers is grounded in partnership systems in which skilled nursing facility employers collaborate with SEIU Local 2015 in order to benefit the workforce and provide higher-quality care to residents through high-quality courses, certifications, and apprenticeship programs.

Job Type: Salary Exempt

Pay Rate: $79,500 - $83,500 annual

Schedule: Monday - Friday

Work Location: Remote in Los Angeles, CA 90057

*ONLY California residents will be considered

*Travel to the Los Angeles area for in-person meetings will be required between 2-8 times during the year

Position Overview:

The Communications Manager reports to the Director of Communications. This position will participate in the development of and drive implementation of CCA’s strategic communications plan, including messaging and media strategy. Our communications goals include raising visibility, strengthening outreach to a multilingual audience of CCA's long-term care workers, and demonstrating the value of a trained home care worker to key policy stakeholders.

Key Roles and Responsibilities:

• Works in collaboration with the Director of Communications to establish an impactful communications strategy that articulates CCA’s mission, initiatives, and programs and expands organizational visibility reaching a specific set of audiences including stakeholders, partners, and long term care workers.

• Develops and maintains editorial calendar and social media calendar.

• Develops, oversees, and refreshes content for CCA’s website and Intranet, ensuring consistent and timely high-quality messaging that is informative, accurate, and fosters storytelling of long-term care workers and consumers.

• Monitors trends and issues in the community, region, and national landscape; evaluating and refining CCA’s communications plan and objectives based on trends and industry developments.

• Manages all communications-related operations including coordination of the design, printing and distribution of communications materials that maximize cost efficiency and effectiveness.

• Cultivates and maintains relationships with news outlets, community leaders, government agencies, and other influential stakeholders.

• Supervises Communications Coordinator

• Other duties as assigned by Director of Communications or designee

Experience and Qualifications

• Bachelors’ degree in Journalism, Communications, Public Relations, Non-profit Management or related field; master’s degree preferred.

• Minimum five years of experience in communications with a strong track record of executing successful strategic communications and creative marketing campaigns that utilize powerful storytelling techniques to build support and advance the organization's mission.

• Demonstrated success in project management, particularly with the creative process

• Strong writing and design skills. Such as presentations, media releases, flyers, reports, newsletters, social media updates, and other collateral that will amplify CCA’s work and advance fundraising and partnership prospects. Familiarity and experience with Adobe InDesign and Canva (or similar software)Experience creating and editing videos and using editing software

• Experience with outreach to news media

• Experience using website platforms m such as WordPress and tools including Google Analytics.

• Experience with email platforms like Mailchimp.

• Exceptional research, writing, and presentation skills with proven ability to create targeted, persuasive, and inspiring communication.

• Excellent interpersonal skills, experience with diverse audiences with the ability to exercise discretion in composing and delivering communications. Demonstrate compassion, competency, and professional accountability for interactions with consumers, stakeholders, colleagues, and others.

• Ability to anticipate issues and use appropriate judgment to plan solutions and manage obstacles as they arise.

• Highly organized and detail-oriented, proactive and results-oriented with the capability to work collaboratively handling multiple projects simultaneously in a high-volume, fast-paced environment.

• Exhibit collegiality and diplomacy within a team environment, display a good work ethic and a mature understanding of cultural diversity.

• Bilingual a plus (in Spanish/English, Chinese/English, Korean/English, or Armenian/English).

• Familiarity with the healthcare environment strongly preferred.

• Proficient in MS Office applications, Google apps, familiar with database programs.

• Flexibility to occasionally work evenings and weekends, as needed.

• Commitment to the goals and mission of CCA.

At CCA, we wholeheartedly believe in fostering a compassionate and inclusive organizational culture. Recognizing that the onus is on each of us to build and sustain an environment where mutual respect reigns and equal opportunities flourish, we are eager to welcome applications from individuals of all backgrounds, cultures, and walks of life.

We appreciate the diverse richness they bring to our organization and especially encourage people of color, those living with disabilities, bilingual and bicultural individuals, and members of the LGBTQ+ community to share their unique perspectives with our team.

As an Equal Opportunity Employer, CCA stands firmly against any form of discrimination based on race, color, sex, national origin, religion, disability, age, reprisals for engaging in anti-discrimination activities, protected genetic information, sexual orientation, or parental status. We wear our badge of equality with immense pride, always upholding fair employment practices with deep empathy and inclusivity.