Program Coordinator

The Center for Caregiver Advancement (CCA) is building the workforce of highly trained caregivers that many Californians can’t live without. For over two decades, CCA has been at the forefront of an equity-driven movement for quality training and quality jobs. CCA is one of the largest providers of training for long-term caregivers in California– training over 35,000 home care and nursing home caregivers in the past 20 years. We are pioneers in home care training and are the only organization in the country to show the value of evidence-informed training programs on both the workforce population and the low-income seniors and people with disabilities for whom they care, with curriculum licensed in four other states.

Training is one piece of a large, complex system of long-term care. Still, we know from our long history in the field and studies of our impact that training can lead to higher rates of retention and quality care because caregivers have the knowledge and confidence to be successful in their jobs. With the vast majority of caregivers being immigrant women of color who live in under-invested communities across the state, we meet them where they are - providing training in six languages.

CCA develops quality training programs for both IHSS home care workers and Skilled Nursing Facility workers. We have a deep partnership with SEIU Local 2015 - the labor union that represents IHSS and SNF workers across California. Our Labor Management Training Partnership for nursing home workers is grounded in partnership systems in which skilled nursing facility employers collaborate with SEIU Local 2015 in order to benefit the workforce and provide higher-quality care to residents through high-quality courses, certifications, and apprenticeship programs.

ONLY California Residents will be considered

*Travel to the Los Angeles area for in-person meetings will be required many times throughout the year.

Position Summary:

The Program Coordinator provides administrative, program and data management support to CCA programs. Works with the Engagement team to organize and prepare files needed to carry-out recruitment and class coordination activities. Additionally, the Program Coordinator supports the Program Manager to ensure the smooth implementation and delivery of quality education across all programs.

Essential Duties and Responsibilities:

• Works closely with Program Managers and colleagues to execute the planning and coordination of programs and their activities.
• Assist with project management progress and timelines to ensure programs are on schedule, within stated budgets and functioning smoothly.
• External vendor management liaison (i.e.; CPR vendor and LMS)
• Coordinate interactions/relationships between staff, students, administrators and all other program stakeholders.
• Creates and/or maintains various data systems for tracking and monitoring compliance with programs.
• Creates and maintains program records, reports, presentations and proposals.
• Performs data entry and audits in a timely and accurate manner.
• Interfaces with students related to questions, feedback, and grievances about the program.
• Creates spreadsheets, updates and maintains CCA databases related to recruitment and enrollment activities and program reports.
• Effective stakeholder communication regarding program and project responsibilities and timelines.
• Draft Standard Operating Procedures and contracts as needed.
• Provide administrative support and assists with special projects as assigned.
• Perform other duties as assigned to support the functional area and mission of CCA.

Required Skills, Abilities and Experience:

• Proficient in using Zoom, Google Workspace, Salesforce, CRM, LMS, and other relevant software.
• Proactive and able to anticipate challenges as well as address challenges in a timely fashion.
• Excellent organizational skills and demonstrated ability to prioritize work.
• Ability to communicate and relate respectfully with a diverse membership and staff.
• Ability to interact courteously and tactfully with managers, co-workers, members, vendors and stakeholders.
• Excellent problem-solving skills and critical thinking skills.
• Ability to multi-task and must work well under pressure.
• Excellent punctuality and attendance.
• Possession of valid CA Driver’s License and reliable transportation.
• Bilingual skills (English-Spanish, English-Chinese, English-Armenian, English- Korean) highly desirable.
• Commitment to the goals, mission, and values of CCA.

Job Type: Full -Time Non-Exempt (Hourly)

Pay Rate: $25.00 Hour

Work Location: Remote

Salary and Benefits: Competitive salary, Pension, 401k, and 100% paid benefits for employee & dependents.

At CCA, we wholeheartedly believe in fostering a compassionate and inclusive organizational culture. Recognizing that the onus is on each of us to build and sustain an environment where mutual respect reigns and equal opportunities flourish, we are eager to welcome applications from individuals of all backgrounds, cultures, and walks of life.

We appreciate the diverse richness they bring to our organization and especially encourage people of color, those living with disabilities, bilingual and bicultural individuals, and members of the LGBTQ+ community to share their unique perspectives with our team.

As an Equal Opportunity Employer, CCA stands firmly against any form of discrimination based on race, color, sex, national origin, religion, disability, age, reprisals for engaging in anti-discrimination activities, protected genetic information, sexual orientation, or parental status. We wear our badge of equality with immense pride, always upholding fair employment practices with deep empathy and inclusivity